Customer Testimonials
jOEL IS THE BEST SALESPERSON I HAVE EVER DEALT WITH.
I had the best customer service experience with Moss. He made me feel comfortable despite the uncomfortable situation I encountered with an older woman named Shila. She was very unprofessional and loud, and I almost walked away from the store. However, Moss did a great job in handling the situation and ensuring my satisfaction. Moss was able to provide excellent service. Additionally, Angela's unprofessional behavior, such as hanging up phone calls and her lack of basic counting skills, can reflect poorly on the company and create a negative impression with clients and customers. This not only affects the individual'...
This dealer has gone from 5 to less than 1 in the service department. A year ago, they were amazing—once I got through on the phone. My car had been towed to them (computer probs) and after repeated phone calls it was handled and turned out fine. But I have been trying to get two plastic pieces replaced because a rock hit me (still a $2500 repair not warranty) and I have been trying to get a return call or email since November 21. To be fair, the guy who did the estimate ghosted me and after 3 weeks of unreturned phone calls, someone ...
Jonathan helped me find the car I wanted . Quick & easy process.
Had a great experience. Jonny was very good. He knew a lot about the cars and my needs. I would recommend him to friends and family.
I've been coming to this location for 20 years, I found the change in staff to bring professional, knowledgeable and better service was a good move, common courtesy is important, the person at the cashiers window has displayed that character, alone with a few others.
Johnny was knowledgeable, courteous, friendly and helpful. Excellent service.
Great service
The sales people and finance person were great. However, the person who negotiated the lease with me, I think it was a manager, did not know how or did not want to explain the numbers behind the lease and only begrudgingly did so and with some struggle. I was also consistently given gross underestimates of how long the leasing paperwork process would take which, to be fair, was likely at least partly due to serious understaffing issues. So while I enjoyed working with the sales people, I would not recommend leasing a car at this facility.
Got a great car here (an EV) and they were willing to negotiate to get my business. Most of the salespeople are knowledgeable. The dealership is not very transparent about their inventory and prices, which many other dealers have on their website. But I don’t know why because they actually don’t charge any of the junk fees and surcharges that a lot of other dealers will tack on. They’re pretty fair overall. And Hyundais are great cars.
Everyone at Hanlees was helpful and knowledgeable.
Not helpful. They have a month long wait to get a car serviced and offer no alternatives. If your car is out of commission, how can you leave it for a month?!
My car had vandalism. They said my car is repaired but still has another problem that the key fub doesn't communicate with my car. They only fixed the problem that they can't see and didn't test my car fully before returning the car to me. Now ervice advisors keep saying they will call me back and let me know about the inspection but they never call me back and my car has been there about a month now. They don't even answer the phone usually. I have to call multiple times to talk to Service advisors.
My Hyundai Kona broke down over Thanksgiving and Hanlees Hilltop Hyundai got it running in a few days. Special thanks to Chris in service for his great communication!
We loved working with Jonathan at Hanlees. He was super patient as we test drove three different options and helped us transition into the financial steps. Thanks Jonathan!
I appreciated that when i have called that there is a customer rep who answers the phone. I was kept informed of what car services were going to be performed and when to expect to be able to pick it up
I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .
Alex was incredibly patient and knowledgeable of the various Hyundai offerings. He tailored everything perfectly to what we were interested in.
It was quick, professional and easy. The service worked out in my schedule very well.
Working with Jonny at Hanlees Hilltop Hyundai was a positive experience while leasing our first electric vehicle. He was patient, professional, and knowledgeable about both leasing and EVs. While there was a brief issue with offer availability, Jonny followed up to honor the original deal. However, vehicle preparation needs improvement. We had to return to the dealership for a software reboot to get basic functions working, and the tires were six pounds under-inflated - something that should have been caught in pre-delivery inspection. The car has been performing well since these initial issues were resolved. Recommend working with Jonny, but ...
The service was good, but the repair (oxygen sensor) only lasted a week. Is there a competence problem?
I had probably the BEST vehicle shopping experience I have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointment to lease a new vehicle and assisted in the trading in of my current one. He was extremely accommodating and had the most professional attitude. He’s got a great personality and made the process smooth and as fast as it could be. I walked in and out with the car I wanted at the price I asked for. The entire sales and finance team were great! ...
I had probably the BEST vehicle shopping experience I have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointment to lease a new vehicle and assisted in the trading in of my current one. He was extremely accommodating and had the most professional attitude. He’s got a great personality and made the process smooth and as fast as it could be. I walked in and out with the car I wanted at the price I asked for. The entire sales and finance team were great! ...
I bought 2 cars with them. I tried to get information about my gap insurance after my car got towed but absolutely nobody answered the phone. I've been trying to reach them for 2 weeks now. They only pick up your call if you dial the sales extension, and refuse to help. They just want to take your money, after you buy a car with them you are on your own. Even trying to book a maintenance appointment is hard, besides they never answer the phone, they overcharge. The sales people will try insistently oversale, they will push hard for you ...
I was greeted immediately upon entering the lot. The service was not gimmicky or pushy, but down to earth and well informed. Made the process of buying much smoother and easier than I expected.
I have great experience with John. Will recommend my friend to this dealership.
You guys are giving Huyandai a bad name. Your service is below standard at best.
Great customer service and accommodating
Jonny was great!
We are pleased with the purchase of our first EV. The Soniq 6 is awesome. The customer service was excellent especially from Ryan, Johnny, and Shawn.
Work was done in a timely manner.
Made an appointment, got in on time, and I worked until my car was ready. Tires rotated, service, wiperblades replaced and a piece of molding that tried to run away from a parking curb. On a day when they were backed up I was in and out in under 3 hours.
After my service my car has started a repeated thumping at highway speeds. This doesn’t seem right if the tires were just balanced.
Jonny and Joe'l were knowledgeable and helpful. Their finance department was so efficient and made the process so smooth. I recommend the team at Hanlees Hyundai.
went through the Costco Auto Program looking to buy an Ioniq 6, and I was assigned to Hanlees Hilltop Hyundai. I've neither bought a Hyundai nor an EV before, so I needed some education before buying. The end result from purchasing them made me regret going through Costco and saving $2,000.00 because the headaches and aggravation just wasn't worth it. If you want a Hyundai, don't buy from Hanlees Hilltop Hyundai, and here's why: 1) Salesman Joe'l Arances, in the beginning was polite and didn't seem to mind spending time with me; however, the more time I ...
Friendly and easy to work with. Comfortable waiting area and fast turn around with service.
Easy to deal with. No pressure or aggressive salesman. Overall easy car buying experience. Kudos
Very pleasant staff with attention to detail. Helpful and informative analysis of the issues with my car.
My husband and I experience with Leslie as our salesperson was great. We looked at several vehicles until we found the right one. Leslie had a positive and great disposition the entire time. Thanks Leslie for your great customer service.
Amazing customer service. Everyone was professional and nice.Zuhair from finacing was kind and helped me with all my questions and concerns. Randy was very kind and offered extra help with everything I needed and took time to teach me a few things about my new 2025 Santa Fe suv. I’m in love with my new car. Fair price and excellent service and experience. This dealership is #1 I felt like I was family to them. Thank You
They did an outstanding job service in my GV 70. Especially since I was out of the area.
Fast and reliable service. Was performing 15 K maintenance on KONA Electric with recalls. Was in and out within 90 min as promised.
Staff was very friendly. Car was done earlier than expected. . I will be using them again.
Hyundai Service Representatives James was outstanding. Excellent customer service.
Let me first say, I love my car. The experience with the dealership was pretty good. In the beginning, I felt like I was receiving excellent service. After the sale of the car, it was a little hard to reach people, including the person I bought the car from. I had a few questions and they never called me back. However, Joell was a nice salesman…. I just think he’s very, very busy
Great!!¡
Chris from your service department helped us a lot! His patience, great customer service and knowledge of his work and responsibilities makes it easy for clients like me to trust the company more!Employees like Chris is an asset to the company!
I had a very pleasant experience with Hanlees Hilltop Hyundai and Johny knew this electric vehicle very well. There was also good followup on my satisfaction of the vehicle. He even gave me tips on how to care for the cool matte finish.
I had a very pleasant experience with Hanlees Hilltop Hyundai and Johny knew this electric vehicle very well. There was also good followup on my satisfaction of the vehicle.
The service writer was helpful and communicated with us frequently so we understand what our options were regarding our vehicle
Everyone at the dealership was helpful and obviously proud of the Genesis brand. Karen and Joe'l were responsive and helped me get the car I wanted. Joe'l is a wealth of information about the car, and always more than happy to help. The dealership feels a bit unconventional as a car dealership, but they came through for me, and I'm very happy with my purchase.
The service personnel were great and the service was completed timely.
Service wash quick nice conversation good service the gay wash nice definitely we come back
Buying process was quick. Salesman and finance manager were friendly. Good price on my car.
They were fair when I bought my son his first used car. Everyone was nice. It was my wife, son and I that showed up and they let us test drive the vehicle. Then we bargained a little and settled for the price. No issues with the car, three weeks now since we bought it. Randy was my sales guy.
No nonsense service. Joel and Zuhair were amazing, took good care of us in a timely manner.
Great EVERYTHING
After my local dealer showed no interest in selling me something that wasn’t on their lot I went to Richmond where I found stellar service. Randy Hall answered my long list of questions. When their connectivity was down I couldn’t finalize a deal, but we did this remotely. Then Randy personally delivered the vehicle to my home which was 1.5 hour drive from Richmond. The dealership honored the Costco discount as well the $7500 commercial rebate on an EV lease. I couldn’t be more pleased!
Great buying experience, I have been looking at many different dealerships, these folks were the best, no pressure low-key friendly and the best price. No hidden fees, no extras that the other places tried to slip in. The price posted on the website was the price of the vehicle, and then they surprised me with all the rebates that took another $1750 off the price. It was like hitting the lotto, ha ha
Staff were efficient and friendly during my recent maintenance visit. I’ve had difficulties in the past getting my EVs 12 volt battery replaced but the front of office people have always been helpful and a pleasure to work with.
Top tier dealership. Shiela in maintenance really takes care of you like you’re family
Very nice staff. Great customer Service. Quick and easy recall. Provided all the necessary information.
Everyone there that I personally with were awesome and very helpful both in person and on the phone
We were very happy about our experience at Hanlees Hilltop Honda. Joel was very knowledgeable and took the time to answer every question, but we felt no pressure at all. We visited three other dealers during our search as well but our experience at Hanlees was by far the best.
Salesman checked with listed price at Costco and reduced our vehicle price. No hard sales. Everyone, including Finance, were accommodating.
Saw online ad. Verified with Randy was still available. Drove from SF to San Pablo . Took test drive. Did negotiations. Was very happy with price and interest of the loan. No complaints.
i am happy with Hanlees Hilltop Hyundai’s maintenance service to my 2023 Santa Cruz.
From the test drive, to closing in on our lease, Jonny Lopez was amazing to work with. It was clear that he and his team cared about their customers and made sure our needs were heard and met. Would highly recommend them to friends and family.
Very friendly, efficient and prompt service. Service was explained to all details applied. I highly recommend for Genesis owners
First I would have put 1 star but they are making things right: after I brought my car in for recalls, I have had problem after problem that nobody could seem to fix. The people in the office were rude and avoiding my calls, unti SHEILA helped me out , she is the only reason I will continue to come there, she is compassionate and fair and very helpful. The top technician finally sees the problem and is working on my car now. Sheila gave me a beautiful courtesy vehicle and I now feel very tooken care of. I am hopeful that ...
I have been a satisfied client of Hanlees Hyundai Hilltop since I bought my car from them.They have taken care of my Kona for almost six years of continued patronage, Thanks Hanlees Hyundai Hilltop You deserve 5 stars.
I traded in my car at Hanlees Hilltop Hyundai and the experience was very smooth .I got very good looking car and I am having very good time .No issues at all .I will definitly recommend Hanlees Hilltop .
This was one of the most seamless car purchases I have had at a dealership ever. I saw a car on their website that was in my budget and a perfect commuter car. I went in on a Saturday morning and everyone was so friendly! Calvin was my sales rep who worked with me to get the car I wanted. I didn’t have the best credit but that didn’t stop this team for working with me. I walked out with the car I wanted, low interest, low down payment and not feeling like I got bamboozled. Zaheer the ...
Excellent service and work on my car maintenance and repair.
Best and quickest service.
It's easy to talk with a staff, friendly, and helpful. Of course take time to resolve the problem
Sheila was my service advisor. Excellent customer service
I really appreciate Hanless Hilltop Hyundai. Everyone was so nice and helpful. James actually went above and beyond for me. I will definitely go back to Hanless Hilltop Hyundai if I have any car questions or issues. Thank you Hanless Hilltop Hyundai!