Customer Testimonials

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DealerRater Nov 13, 2024

Staff was very friendly. Car was done earlier than expected. . I will be using them again.

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Google Nov 13, 2024

Hyundai Service Representatives James was outstanding. Excellent customer service.

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Google Nov 12, 2024

Let me first say, I love my car. The experience with the dealership was pretty good. In the beginning, I felt like I was receiving excellent service. After the sale of the car, it was a little hard to reach people, including the person I bought the car from. I had a few questions and they never called me back. However, Joell was a nice salesman…. I just think he’s very, very busy

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Google Nov 11, 2024

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Google Nov 10, 2024

Great!!¡

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DealerRater Nov 9, 2024

Chris from your service department helped us a lot! His patience, great customer service and knowledge of his work and responsibilities makes it easy for clients like me to trust the company more!Employees like Chris is an asset to the company!

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Google Nov 8, 2024

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Google Nov 8, 2024

I had a very pleasant experience with Hanlees Hilltop Hyundai and Johny knew this electric vehicle very well. There was also good followup on my satisfaction of the vehicle. He even gave me tips on how to care for the cool matte finish.

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DealerRater Nov 8, 2024

I had a very pleasant experience with Hanlees Hilltop Hyundai and Johny knew this electric vehicle very well. There was also good followup on my satisfaction of the vehicle.

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DealerRater Nov 8, 2024

The service writer was helpful and communicated with us frequently so we understand what our options were regarding our vehicle

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Google Nov 8, 2024

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Google Nov 7, 2024

Everyone at the dealership was helpful and obviously proud of the Genesis brand. Karen and Joe'l were responsive and helped me get the car I wanted. Joe'l is a wealth of information about the car, and always more than happy to help. The dealership feels a bit unconventional as a car dealership, but they came through for me, and I'm very happy with my purchase.

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Google Nov 7, 2024

The service personnel were great and the service was completed timely.

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DealerRater Nov 7, 2024

Service wash quick nice conversation good service the gay wash nice definitely we come back

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DealerRater Nov 7, 2024

Buying process was quick. Salesman and finance manager were friendly. Good price on my car.

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DealerRater Nov 6, 2024

They were fair when I bought my son his first used car. Everyone was nice. It was my wife, son and I that showed up and they let us test drive the vehicle. Then we bargained a little and settled for the price. No issues with the car, three weeks now since we bought it. Randy was my sales guy.

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Google Nov 6, 2024

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Google Nov 4, 2024

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DealerRater Nov 4, 2024

No nonsense service. Joel and Zuhair were amazing, took good care of us in a timely manner.

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Google Nov 2, 2024

Great EVERYTHING

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Google Nov 1, 2024

After my local dealer showed no interest in selling me something that wasn’t on their lot I went to Richmond where I found stellar service. Randy Hall answered my long list of questions. When their connectivity was down I couldn’t finalize a deal, but we did this remotely. Then Randy personally delivered the vehicle to my home which was 1.5 hour drive from Richmond. The dealership honored the Costco discount as well the $7500 commercial rebate on an EV lease. I couldn’t be more pleased!

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Google Oct 31, 2024

Great buying experience, I have been looking at many different dealerships, these folks were the best, no pressure low-key friendly and the best price. No hidden fees, no extras that the other places tried to slip in. The price posted on the website was the price of the vehicle, and then they surprised me with all the rebates that took another $1750 off the price. It was like hitting the lotto, ha ha

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DealerRater Oct 31, 2024

Staff were efficient and friendly during my recent maintenance visit. I’ve had difficulties in the past getting my EVs 12 volt battery replaced but the front of office people have always been helpful and a pleasure to work with.

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Google Oct 27, 2024

Top tier dealership. Shiela in maintenance really takes care of you like you’re family

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Google Oct 26, 2024

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DealerRater Oct 26, 2024

Very nice staff. Great customer Service. Quick and easy recall. Provided all the necessary information.

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DealerRater Oct 25, 2024

Everyone there that I personally with were awesome and very helpful both in person and on the phone

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Google Oct 25, 2024

We were very happy about our experience at Hanlees Hilltop Honda. Joel was very knowledgeable and took the time to answer every question, but we felt no pressure at all. We visited three other dealers during our search as well but our experience at Hanlees was by far the best.

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DealerRater Oct 24, 2024

Salesman checked with listed price at Costco and reduced our vehicle price. No hard sales. Everyone, including Finance, were accommodating.

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Google Oct 23, 2024

Saw online ad. Verified with Randy was still available. Drove from SF to San Pablo . Took test drive. Did negotiations. Was very happy with price and interest of the loan. No complaints.

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Google Oct 22, 2024

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DealerRater Oct 19, 2024

i am happy with Hanlees Hilltop Hyundai’s maintenance service to my 2023 Santa Cruz.

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Google Oct 19, 2024

From the test drive, to closing in on our lease, Jonny Lopez was amazing to work with. It was clear that he and his team cared about their customers and made sure our needs were heard and met. Would highly recommend them to friends and family.

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Google Oct 19, 2024

Very friendly, efficient and prompt service. Service was explained to all details applied. I highly recommend for Genesis owners

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Google Oct 17, 2024

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Google Oct 17, 2024

I have been a satisfied client of Hanlees Hyundai Hilltop since I bought my car from them.They have taken care of my Kona for almost six years of continued patronage, Thanks Hanlees Hyundai Hilltop You deserve 5 stars.

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Google Oct 15, 2024

I traded in my car at Hanlees Hilltop Hyundai and the experience was very smooth .I got very good looking car and I am having very good time .No issues at all .I will definitly recommend Hanlees Hilltop .

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Google Oct 15, 2024

This was one of the most seamless car purchases I have had at a dealership ever. I saw a car on their website that was in my budget and a perfect commuter car. I went in on a Saturday morning and everyone was so friendly! Calvin was my sales rep who worked with me to get the car I wanted. I didn’t have the best credit but that didn’t stop this team for working with me. I walked out with the car I wanted, low interest, low down payment and not feeling like I got bamboozled. Zaheer the ...

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Google Oct 13, 2024

Excellent service and work on my car maintenance and repair.

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Google Oct 12, 2024

Best and quickest service.

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Google Oct 8, 2024

Hanlees was by far the easiest group of people that I've dealt with at a car dealership. I wasn't planning on driving to Richmond to purchase a vehicle but I used the Costco car buyers program and that's where they sent me. They gave me the best price and they gave me a fair price on my trade-in. I will definitely go back to them for my next car purchase.

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DealerRater Oct 7, 2024

It's easy to talk with a staff, friendly, and helpful. Of course take time to resolve the problem

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Google Oct 6, 2024

Sheila was my service advisor. Excellent customer service

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Google Oct 6, 2024

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Google Oct 6, 2024

I really appreciate Hanless Hilltop Hyundai. Everyone was so nice and helpful. James actually went above and beyond for me. I will definitely go back to Hanless Hilltop Hyundai if I have any car questions or issues. Thank you Hanless Hilltop Hyundai!

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Google Oct 6, 2024

Appointment easy to schedule. Friendly and helpful Service Rep, Brenda. Service completed on time as promised. Easy, peasy experience so I’ll return for my next required service.

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DealerRater Oct 4, 2024

Great people. Karen was easy to work with, helpful and patient. Joelle made doing paperwork fun!

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DealerRater Oct 4, 2024

Friendly and helpful check-in person, Brenda, put us right at ease. The service took the amount of time or less that they’d estimated. There is a general feeling of trustworthiness and good workmanship here. There is also a comfortable air-conditioned area to sit while you wait. Great!

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DealerRater Oct 4, 2024

Great prompt service Nice people. Thoughtful. Would recommend to anyone Every thing went well. I’d go back

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DealerRater Oct 2, 2024

Hanlees Hilltop Hyundai is The Best. James Was extremely helpful and made sure I got the car I wanted.

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Google Sep 29, 2024

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DealerRater Sep 27, 2024

The appointment went smoothly. The advisor Brenda was friendly and knowledgeable. The got it done when they said. Very nice!

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Google Sep 27, 2024

Straight forward transaction without any problems. I've leased at least 10 cars over the years and this was one of the easiest

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Google Sep 26, 2024

I had a great service experience with service advisor Sheila. I’ll go back!

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Google Sep 22, 2024

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Google Sep 21, 2024

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Google Sep 17, 2024

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Google Sep 15, 2024

No pressure, excellent price. I would recommend checking the his dealership out if you are interested in a Hyundai. Very transparent pricing.

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Google Sep 15, 2024

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Google Sep 14, 2024

Awesome, very nice and helpful people and professionals. Especially Joel Arances, he helped in finding banks to approve my car loan . Thanks for an awesome job.

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DealerRater Sep 13, 2024

Sales person was polite and easy to talk to. Got a great vehicle for a great price. I’m very pleased with my purchase

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Google Sep 12, 2024

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Google Sep 11, 2024

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DealerRater Sep 10, 2024

Good service overall. But I was under the impression the vehicle has 300 miles per charge. Yet it is 255 Miles.

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Google Sep 10, 2024

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DealerRater Sep 9, 2024

Hanlees Hilltop Hyundai is the absolute best, starting with their Sales Team, Management and ending with the Finance Dept. Karen Lee and Randy Hall will forever hold a special place in my heart.

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Google Sep 9, 2024

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Google Sep 7, 2024

Very friendly and efficient treatment by service manager Brenda Geisinger who offered me to work in an empty cubicle while I was waiting for the service to be done. Good follow-up explaining the work summary and state of my car.

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Google Sep 7, 2024

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Google Sep 2, 2024

Excellent service and the new sevice manager, Mr Ton, really went above andbeyondto make sure I was well taken care of. I got a fantastic deal in an Ioniq 5 which I really think is the best car on the market today.

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DealerRater Sep 2, 2024

James and Brenda were awesome. My spouse and I stopped by because we knew our car needed service. They were able to get us a same day appointment. Awesome work.

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Google Sep 2, 2024

The service was excellent thank you very much.😎

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Google Sep 1, 2024

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Google Aug 31, 2024

Thanks to Joe'l and Randy, my shopping experience was fantastic. Honest, straightforward, and handled everything smoothly without any hassle. Highly recommend doing business here.

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Google Aug 28, 2024

James Jackson, the salesman who sold us the car, was responsive and easy to work with. The service team handled our request timely and responsibly.

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Google Aug 27, 2024

Organized, patient, willing to discuss / negotiate over text and email. Finance arm was efficient and well prepared during sale finalization. No surprises. Very helpful with third party EV charging provider issues as well.

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Google Aug 26, 2024

very pleased with service

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Google Aug 26, 2024

Randy Hall and Joe’l Arances did a great job. I had a really bad experience at another dealer and had started learning the hard truth about lots of these dealers. Mandatory add ons that you don’t want or need mean the pricing is just a lie but not at this dealership. The price was the price and they were nice people. Joe’l handled my paperwork with efficiency. Get this: my payment on the same car is 1/2 the scam dealerships. They found me a decent interest rate. I’m having them install a tow hitch next week. Randy ...

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Google Aug 25, 2024

Wonderful dealership with wonderful people! They were all so helpful and so kind! I’d 1000% recommend this dealership to anyone

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DealerRater Aug 24, 2024

Well organized reception, they solve your problem. Good communication. I have an EV and they handle it well.

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Google Aug 22, 2024

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Google Aug 21, 2024

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Google Aug 21, 2024

We leased a Hyundai Ioniq 5 from Hanlees this past weekend, and were treated very well by Jonny and James. We negotiated a fair price, and picking up the car was quick and easy. I definitely recommend doing business with them.

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Google Aug 21, 2024

Randy Hall is the best! He was very knowledgeable and professional. Was looking for a hybrid and he made sure l had every option available from leasing to finance. Got to the dealership and the staff was awesome and they made me feel at home. I got a great deal on a Elantra hybrid blue and it was packed with high tech amenities that came standard with the vehicle. No pressure or haggling with paperwork and they were upfront about everything and they made sure l was comfortable with all the features of the car. They even waited for son ...

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Google Aug 21, 2024

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Google Aug 18, 2024

Great experience from start to finish. My service consultant was very personable and really made me feel at ease.

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Google Aug 18, 2024

The staff are amazing! Stranded with no phone on a Friday night and the tow truck driver dropped me and my car off at the dealer for urgent repair on Monday. No way to call anyone (numbers are all in the phone left on my desk at home) so rather than call me a cab, the last person locking up at the dealer took me home!

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DealerRater Aug 18, 2024

I worked with Joe'l. Who's fast, professional, and a nice man. He dealt with all of my concerns with kindness and professionalism. I thank him for that.

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DealerRater Aug 17, 2024

Really great deals, Jonathan was courteous, friendly, knowledgeable and a wonderful person to work with.

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Google Aug 16, 2024

Sheila was great, friendly, efficient and sweet attitude

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DealerRater Aug 16, 2024

Good location, great people and Shelly is great very professional and kind, I will recommend this place anytime

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Google Aug 15, 2024

I went in wanting to view the Ioniq 6 models and Ryan helped me out in finding one that worked for me. I was able to test drive and complete the buying process in the same day and it was all pretty simple. Thanks to the dealership and Ryan for all the help!

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Google Aug 15, 2024

great they very professional and knowledgeable personal but the main thing they are really nice thanks

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Google Aug 11, 2024

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Google Aug 10, 2024

Nice dealership that has numerous cars. The sales people were polite and helped through the entire process. We went in ready to purchase if the numbers aligned. They did. Ask for Ryan he will take care you.

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Google Aug 10, 2024

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Google Aug 9, 2024

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Google Aug 8, 2024

Service from technicians is always prompt and well done. Typically waiting 10-30 mins outside of dealership when scheduled as first appointment upon opening waiting for the Service Clerk.

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DealerRater Aug 7, 2024

Appreciated the ease in test driving our Kona & then smooth purchase with the expertise of Joe’l.

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Google Aug 7, 2024


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