Yesterday Alana Brown was my salesperson at Hyundai Hilltop. She couldn't have been any more helpful and calmly professional. While the process of negotiating and taking delivery of a car can be long and detailed she went out of her way to make my experience a happy one.

The person who sold me the car was pleasant and friendly, but the details of the deal kept changing. I tried to get the details written down but they seemed to speed through the process so you are never quite certain what the final deal will be. I thought I would have a chance to see all the details when I spoke to the finance guy, but the finance guy was terrible. He kept trying to rush me through the paperwork because it was close to closing time. I asked to see the complete deal before signing, and he said I would later. He kept making me initial things. At some point he said it was all done and I had signed everything without ever clearly showing me the specifics of the deal. He also kept trashing the dealership saying he had worked at a very high end dealership before this one. When I was ready to pick up my car the sales guy said they could not have it detailed that day and I would have to return two days later. He also told me not to fill out this survey because they get points or something along those lines. He said they would do the survey themselves. I showed up two days later at the time they had told me. The person at the dealership had no idea who had sold me the car. They combine dealerships under one roof and have no idea who the people at other dealerships are. I texted the sales guy, who said I would have to wait three or more hours because the service department was very busy. They said I could leave the car and return the following day to pick it up, but they didn't offer a loaner car. I had to go a third time and still wait over an hour for my car to be detailed. The interior (white leatherette) was full of fingerprints and smudges, so I had to clean it myself at home. After the purchase, I called once because the salesperson had said he would show me how to set up the app and some of the features (and this car has a zillion features!) but the people who answered the phone didn't even know who the salesperson was. I've been calling for months to try to get an appointment for the service and they never pick up or return calls. In sum, this experience confirmed all the stereotypes about car salesmen (and they were all men). They are shady, wily, loose with the truth, and in this case, patronizing to a female customer. There is a Hyundai dealership in Vallejo, not far. Ask for a female salesperson. They xx less and if you are a woman, they will hopefully treat you with less condescension. Avoid this dealership!

Really poor experience . They won’t honor the Hyundai deal specials and tried to get away with hundreds of dollars more a month on a lease deal . When I questioned them , their manager Joel sent me a fine print which made no sense . After that , he accused me of not reading terms and started getting aggressive with CAPS text messages. Any dealership that treats potential customers so badly just because they dared to ask a logical question should not be given hard earned money .

Decent for service but unreliable for anything else. A few months ago they told me they’d have a part within a week and I haven’t been able to reach them since.

Disappointing Experience at Hanlees Hilltop Hyundai – Misleading Sale, Poor Vehicle Condition & Pushy Upselling I recently purchased what was marketed as a “new” 2025 Hyundai Elantra Hybrid from Hanlees Hilltop Hyundai, and the entire experience was deeply disappointing. First, I later discovered that the vehicle was manufactured in September 2024. While it technically qualifies as a 2025 model, this was not explained clearly during the sale and felt misleading. I expected full transparency, especially with something as significant as the model year. Worse still, the car arrived in terrible condition for a new vehicle: • It was not washed • The engine bay was covered in mud • The gas tank wasn’t even full • The odometer already showed 96 miles That’s not acceptable for any new car purchase. It looked and felt like a demo car or one that had been neglected on the lot — not a fresh-from-factory vehicle. My sales rep, Joe’l Arances, was polite, but unfortunately didn’t ensure the vehicle was delivered in a presentable or customer-ready condition. That’s a basic expectation that was missed. To top it off, the finance manager Mohamed aggressively pushed a tire and maintenance warranty, making it seem like something I had to get — as if Hyundai didn’t already include a factory warranty. The upsell pressure was uncomfortable and made the process feel more like a sales trap than a professional car purchase. At this point, I can only hope the warranties — both factory and the ones I was pressured into buying — will be honored when needed. I expected more from a dealership representing Hyundai. This experience has shaken my trust, and I would not recommend Hanlees Hilltop Hyundai to others. If you do decide to buy here, inspect everything thoroughly, read the fine print, and don’t let anyone rush you — better yet, consider taking your business elsewhere.

This dealer has gone from 5 to less than 1 in the service department. A year ago, they were amazing—once I got through on the phone. My car had been towed to them (computer probs) and after repeated phone calls it was handled and turned out fine. But I have been trying to get two plastic pieces replaced because a rock hit me (still a $2500 repair not warranty) and I have been trying to get a return call or email since November 21. To be fair, the guy who did the estimate ghosted me and after 3 weeks of unreturned phone calls, someone finally told me on Dec 30 that he quit. But since then I’ve been in the hands of the service manager and she doesn’t return emails or phone calls. Repeated attempts both ways, and it is now Jan 30. Yesterday, I asked for the dealer’s GM—“not here”. Who is the person I can talk to about unreturned call and emails—turns out it’s the same person who doesn’t call back. Do not think you can count on these people after you buy a car. I don’t get it. They must be REALLY short-handed.

Got a great car here (an EV) and they were willing to negotiate to get my business. Most of the salespeople are knowledgeable. The dealership is not very transparent about their inventory and prices, which many other dealers have on their website. But I don’t know why because they actually don’t charge any of the junk fees and surcharges that a lot of other dealers will tack on. They’re pretty fair overall. And Hyundais are great cars.

Not helpful. They have a month long wait to get a car serviced and offer no alternatives. If your car is out of commission, how can you leave it for a month?!

My car had vandalism. They said my car is repaired but still has another problem that the key fub doesn't communicate with my car. They only fixed the problem that they can't see and didn't test my car fully before returning the car to me. Now ervice advisors keep saying they will call me back and let me know about the inspection but they never call me back and my car has been there about a month now. They don't even answer the phone usually. I have to call multiple times to talk to Service advisors.

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .

Alex was incredibly patient and knowledgeable of the various Hyundai offerings. He tailored everything perfectly to what we were interested in.

The service was good, but the repair (oxygen sensor) only lasted a week. Is there a competence problem?

I had probably the BEST vehicle shopping experience I have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointment to lease a new vehicle and assisted in the trading in of my current one. He was extremely accommodating and had the most professional attitude. He’s got a great personality and made the process smooth and as fast as it could be. I walked in and out with the car I wanted at the price I asked for. The entire sales and finance team were great! I wish I had sought out this dealership before as they (especially Joel) went above and beyond for me.. thank you again team Hanlees Hyundai at Hilltop.

I bought 2 cars with them. I tried to get information about my gap insurance after my car got towed but absolutely nobody answered the phone. I've been trying to reach them for 2 weeks now. They only pick up your call if you dial the sales extension, and refuse to help. They just want to take your money, after you buy a car with them you are on your own. Even trying to book a maintenance appointment is hard, besides they never answer the phone, they overcharge. The sales people will try insistently oversale, they will push hard for you to buy different insurances and add items. Horrible place, Horrible service

I was greeted immediately upon entering the lot. The service was not gimmicky or pushy, but down to earth and well informed. Made the process of buying much smoother and easier than I expected.